Operations

By Brian Bowerfind, president of LBM and Distribution Divisions, ECI Software Solutions, and Chris Fisher, VP of Global E-commerce and VP of Partnerships, ECI Software Solutions   The hardware, home improvement and building supply industry is evolving rapidly as mergers and …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Paint and decorating retailer JC Licht needed a better …

In an era where labor costs are on the rise and the search for the right talent becomes increasingly challenging, retail businesses are compelled to rethink their approach to workforce management. The U.S. Chamber of Commerce America Works Data Center …

Because professionals make up at least a part of the audience of most independent home improvement operations, gaining their attention is key to boosting sales. The Pro Attitudes Toward Good-Better-Best Product Offerings report from the Home Improvement Research Institute (HIRI) …

If you want to generate more add-on sales for your business, you need to make sure you’re using effective promotional and merchandising techniques. But likely the best way to prompt customers to add more items to their shopping carts are …

As independent retailers work to find quality employees, one audience that can be tapped into is teenagers and college students. While many in the independent home improvement channel already utilize a younger workforce, for those who don’t, here are some …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click here to read other case studies. Of all the excuses for not training, “We’re just …

The Home Improvement Research Institute (HIRI) released its 2024 Home Improve­ment Retail Selec­tor Study in late 2024. The study looked at the customers’ motivations to shop at brick-and-mortar locations for their home improvement needs. For 49% of respondents, offering a variety of …