According to research from Gallup, only about one-third of workers are engaged in their workplace. Throughout this year in Hardware Retailing, both in print and online, and through a variety of resources and programs from the North American Hardware and …
Read More »Operations
Paying It Forward: Creating Opportunity for the Next Generation
In 2015, Corinne Courtney left her corporate job in New York City to pursue her dream of building a hardware store from a woman’s perspective. When she was researching the independent home improvement industry, Courtney came across Scott Wright and …
Read More »Pick Their Brains: What Drives the Top Private CEOs
Each year, Inc. magazine surveys CEOs of the fastest-growing private companies in the U.S., gaining an inside look at their growth strategies, how they handle current challenges and opportunities they want to embrace. See the responses from these CEOs to …
Read More »Embracing Social Media to Meet Customers Where They Are
As social media continues to evolve, your own social media strategy needs to keep up to meet the needs of your customers in the digital realm. Nearly 75% of customers expect companies to understand their unique needs and expectations, leading …
Read More »7 Engaging Ideas for Winter Store Events
As you look for new ways to engage with customers, store events can be an effective way to welcome customers through your doors and expose them to your brand and business. With the holidays right around the corner, winter events …
Read More »How a Strong Company Culture Leads to Rapid Growth
With over 17 years of experience with Ace Hardware corporate, Darin Workman took the know-how he gained from his leadership roles with that company to become a hardware store owner and operator for The Helpful Hardware Co. The success of …
Read More »Embracing Technology to Enhance Customer Loyalty
Once reserved for frequent fliers and elite customers, loyalty programs have evolved and can be found in all industries, offered by companies and businesses of all sizes. Despite their popularity with retailers, most loyalty programs aren’t creating loyal customers. On …
Read More »Living Local: Operation Enjoys a Reciprocal Relationship With Its Community
Four years and one challenging start later, True Value of Rock Hill in Rock Hill, South Carolina, has found its groove as a business and a member of the community. Owner Jay Simpson opened the store in February 2020 with …
Read More »