Operations

Today’s customer is hyper-sensitive and not overly loyal. With 43% of consumers reporting a poor customer service experience prevents them from making a repeat purchase, there is little margin for error in the modern marketplace.  Some elements of customer experience …

The fastener category is a core category for many operations serving both DIYers and professionals that can be a strong revenue driver when curated and utilized accurately. The sheer size and detail of a fastener assortment can become overwhelming quickly …

When it comes to the independent home improvement industry, it is the only career that Joanne Lawrie has known.  Joanne, who has been in the industry since she was a teenager, currently co-owns The Lawrie Group of Home Hardware Stores …

Combining AI chat, task management and operations analytics—tied directly to a retailers POS inventory—FastQuery is an AI copilot built for independent home improvement retailers. FastQuery helps store associates quickly find product information like aisle numbers, price and comparable items using voice commands and …

With new advancements and the increasing use of technologies, the ever-changing tech landscape in the retail space can be difficult to navigate and keep up with. According to the How Retailers Can Modernize In-Store Tech with Confidence report conducted by …

Many retailers are still knee deep in ice melt, snow shovels and ice scrapers, but this month kicks off the spring market season with hot deals, educational sessions and networking opportunities. Each buying market is unique, as is the process …

By Mike Aylen With the spring market season upon us, in this Inside the Margin article, I will be looking at the best ways to get the most out of your attendance at spring markets with gross profit in mind. …

By Darrell Baker Spring is a great season to breathe new life into merchandising. As days get longer, foliage is starting to bloom and customers are ready to get outside. For retailers, this is a great time to revive displays …