Operations

With an aptitude for technology and a desire to continually improve efficiencies across his operation’s seven stores, Hassett Hardware president Eric Hassett has been exploring the ways artificial intelligence (AI) can be used in the independent channel.  Located in the …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Lezzer Lumber faces a labor challenge not uncommon to home …

By Daniel Kurash You have heard the talk before: “The new product just arrived and we have  to let our customers know about it with every transaction,” says a manager or colleague tasked with promoting the new items. Yet you …

Orgill’s mission is clear—to help customers be successful. Orgill’s purchasing team plays a vital role in this mission, ensuring the company’s retailers have access to high-quality products at competitive prices by leveraging strategic partnerships, innovative assortments and a customer-first approach. …

On any given day, we have a plethora of ways—from face-to-face to FaceTime, phone calls to text messages, digital to analog—to communicate with one another. No matter what method you choose, it is frustrating when messages get lost or ignored …

As the U.S. continues to tackle inflation, many homeowners are taking on DIY projects rather than hiring a professional. The Farnsworth Group recently released its Quarterly Homeowner Activity Tracker for Q3 2024, which shares homeowners’ attitudes toward DIY projects. Challenges …

If you’re trying to attract new shoppers to your business, you only get one chance to make a first impression, so make it a good one by having a spotless salesfloor with impeccable merchandising. Well-trained employees can help you keep …

If you’ve yet to create an organized training program, don’t wait a minute longer to start. Being successful at retail requires careful attention to operational best practices, such as merchandising, inventory and marketing. Retailers neglect training at their peril. Your …