Operations

What Consumers Want: Discover more customer insights on how product knowledge, convenience and competition affect purchasing at hardwareretailing.com/hiri-customer-insights. Rising Costs Have Impacted How U.S. Consumers Shop    

Next-Level Training: Offer employees quality training programs through the NHPA Academy for Retail Development. Download the Academy Catalog to review all available courses at YourNHPA.org/academy. Each month, 3 to 4.5 million people in the U.S. quit their jobs, according to …

Over the last century, LeVahn Brothers has evolved from a plumbing contracting business into a full-service hardware store with a focus on plumbing repair items. Andy LeVahn took over the business from his father in 2018 and is the fourth …

In response to rising shipping costs, Amazon has been changing its strategy when it comes to shipping and returns, including offering select Amazon Prime subscribers $10 to pick up their orders rather than have them delivered. Customers who take advantage …

The latest installment of the NHPA Independent Retailer Index is brewing, and we need your participation. The Independent Retailer Index measures key performance indicators of independent retailers each quarter, and the aggregated data is released to allow you to compare your …

In the fast-paced world of business, change is inevitable. Whether it’s retiring leaders, shifting ownership or strategic acquisitions, retailers must be prepared to navigate various transitions to ensure their continued success. To effectively manage these transitions, it is crucial for …

For the first quarter of 2023, several big-box retailers experienced continued increases in sales compared to Q4 2022, with others reporting decreases in sales because of unseasonable weather affecting consumer purchases during the quarter. The Home Depot The Home Depot …

Take Tech Further: This August, don’t miss the NHPA 2023 Independents Conference where you’ll discover innovative best practices, insights and resources. Learn more at YourNHPA.org/conference. More than just something to do to keep up with your competition, technology comes with …