Operations

In this special digital issue, you’ll get a retailer-focused look at fastener trends, proven merchandising strategies and what customers are looking for in this key category. Plus, explore featured products and insights from four leading fastener manufacturers. Dive in now and discover …

With 13 locations in southwest Florida, Sunshine Ace Hardware has made a concerted effort to engage with employees across each of the operation’s locations. The company has created an employee engagement team with one to two associates at each store who …

As the 2024 Retail Management Certification Program came to a close last month, 17 hardware and home improvement professionals celebrated more than just the completion of a course—they marked a turning point in their careers. Over the past several months, …

With an aptitude for technology and a desire to continually improve efficiencies across his operation’s seven stores, Hassett Hardware president Eric Hassett has been exploring the ways artificial intelligence (AI) can be used in the independent channel.  Located in the …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Lezzer Lumber faces a labor challenge not uncommon to home …

By Daniel Kurash You have heard the talk before: “The new product just arrived and we have  to let our customers know about it with every transaction,” says a manager or colleague tasked with promoting the new items. Yet you …

Orgill’s mission is clear—to help customers be successful. Orgill’s purchasing team plays a vital role in this mission, ensuring the company’s retailers have access to high-quality products at competitive prices by leveraging strategic partnerships, innovative assortments and a customer-first approach. …

On any given day, we have a plethora of ways—from face-to-face to FaceTime, phone calls to text messages, digital to analog—to communicate with one another. No matter what method you choose, it is frustrating when messages get lost or ignored …