Operations

The last mile of the customer experience is the part that makes or breaks marketing. At Curtis Lumber, we always put our best foot forward in our marketing. We use our cleanest stores with the most foot traffic and feature …

DO IT BEST RECENTLY ANNOUNCED upgrades to its e-commerce platform, reinforcing its commitment to driving business growth for independent retailers. Using data-driven insights, the company has upgraded its e-commerce service, providing members access to a comprehensive catalog of products online. …

Driven by spontaneity, your store’s impulse category plays a crucial role in boosting overall sales. While a few dollars here and there may not seem like a lot, over time, they add up. These impulse items, typically small and inexpensive, …

What is your proudest moment as part of the independent channel? My proudest moment was being named a North American Hardware and Paint Association Young Retailer of the Year in 2021. It was a goal I had since my career …

For over 100 years, the North American Hardware and Paint Association (NHPA) has surveyed home improvement operators throughout the U.S. to develop the benchmark report known as the Cost of Doing Business Study. Retailers have continually relied on the industry …

If your company uses a learning management system (LMS) for training, there is no need to spend time and energy creating industry-specific training courses. Licensing from the North American Hardware and Paint Association (NHPA) allows you to easily add any …

Continuing the legacy started in 1906, Walter and Patricia Toole purchased Bray Hardware in Winter Garden, Florida, in 1983. After changing wholesalers, the Tooles opened a second location in Clermont, Florida, in 1990, and from there, expanded to 13 stores …

For most independent home improvement retailers, having a team of knowledgeable employees can elevate their operation and make it stand out from the competition. In a time when hiring and retaining talent is challenging, establishing a training program to get …