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A Real-Life Look at SOPs From PaulB Hardware

Lindsey Thompson May 31, 2025 Operations

As you create and revise SOPs in your own operation, walk through the examples of PaulB Hardware’s SOPs below—including videos, documents and checklists—to guide your strategies. Read more about how the managers at PaulB Hardware made SOPs a priority to improve employee engagement, customer service and the overall operation in the June issue of Hardware Retailing magazine.

Resources

Retail Implementation Structure

Retail SOP Development (CPR) Flow Chart

Retail SOP Template

Retail Visual SOP Template

PB&J SOP

SOP Examples

PaulB Hardware 30-60-90 Day Goals

Applying a Trade Discount in the POS

Retail Customer Appreciation Sale Instructions

Retail Defective Item Processing for Buyers SOP

Retail Employee Discount SOP

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About Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor and has served as senior editor and now managing editor. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, coaching basketball, going to concerts, boating and cheering on the Cleveland Guardians.

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2025 | Hardware Retailing
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