Operations

Building products marketing firm Venveo teamed up with The Farnsworth Group to survey 101 residential contractors on how their shopping patterns have shifted in the past year. The results offer valuable insight into what pros need. As monthly home starts …

The North American Hardware and Paint Association (NHPA) is now inviting hardware stores, home centers, lumberyards and paint and decorating retailers in the U.S. to participate in the 2021 Cost of Doing Business Study. For more than 100 years, NHPA …

Celebrate the products that caught retailers’ eyes at the National Hardware Virtual Show. Join the North American Hardware and Paint Association‘s (NHPA) Dan Tratensek and Melanie Moul as they present the winners of the 2020 Retailers’ Choice Awards in a …

The North American Hardware and Paint Association‘s (NHPA) Retail Management Certification Program is a six-month long, college-level course that prepares retailers with profit-focused store operations training. It is the industry’s premier management school and provides actionable training to help students …

In today’s digital world, it takes more than just an address on the internet to capture the attention of existing and potential customers. A company’s website not only needs to make a good first impression visually, it needs to have …

A new coalition of independent businesses is urging policymakers to rein in monopolies and level the playing field that has long left independents at a disadvantage. Called Small Business Rising, the coalition includes a diverse cross-section of business owners from …

Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes or less. …

In October 2020, Mike MacKay stood beside his wife Brenda at the front doors of the newly relocated Vassar Building Center in Michigan. After more than a year of meticulous planning to design a new retail space, the MacKays were …