Operations

On any given day, we have a plethora of ways—from face-to-face to FaceTime, phone calls to text messages, digital to analog—to communicate with one another. No matter what method you choose, it is frustrating when messages get lost or ignored …

As the U.S. continues to tackle inflation, many homeowners are taking on DIY projects rather than hiring a professional. The Farnsworth Group recently released its Quarterly Homeowner Activity Tracker for Q3 2024, which shares homeowners’ attitudes toward DIY projects. Challenges …

If you’re trying to attract new shoppers to your business, you only get one chance to make a first impression, so make it a good one by having a spotless salesfloor with impeccable merchandising. Well-trained employees can help you keep …

If you’ve yet to create an organized training program, don’t wait a minute longer to start. Being successful at retail requires careful attention to operational best practices, such as merchandising, inventory and marketing. Retailers neglect training at their peril. Your …

By Brian Bowerfind, president of LBM and Distribution Divisions, ECI Software Solutions, and Chris Fisher, VP of Global E-commerce and VP of Partnerships, ECI Software Solutions   The hardware, home improvement and building supply industry is evolving rapidly as mergers and …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Paint and decorating retailer JC Licht needed a better …

In an era where labor costs are on the rise and the search for the right talent becomes increasingly challenging, retail businesses are compelled to rethink their approach to workforce management. The U.S. Chamber of Commerce America Works Data Center …

Because professionals make up at least a part of the audience of most independent home improvement operations, gaining their attention is key to boosting sales. The Pro Attitudes Toward Good-Better-Best Product Offerings report from the Home Improvement Research Institute (HIRI) …