Operations

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click here to read other case studies. Of all the excuses for not training, “We’re just …

The Home Improvement Research Institute (HIRI) released its 2024 Home Improve­ment Retail Selec­tor Study in late 2024. The study looked at the customers’ motivations to shop at brick-and-mortar locations for their home improvement needs. For 49% of respondents, offering a variety of …

They said what?! The game of telephone can produce hilarious results, but in real life, ineffectual communication can cause major issues, whether it’s a relationship with a significant other, among friends or between coworkers. According to Forbes Advisor’s The State …

As 2023 was winding down, many of us held high hopes that 2024 would mark the year for a return to upward momentum in the industry. Following the outsized growth the industry experienced during the pandemic and the marked retreat …

As a retailer who works with the intangible asset known as employees, you’re probably not immune from having to take part in difficult conversations. As the Dean of the Lacy School of Business at Butler University and an instructor for …

There is no arguing independent distribution has a large impact on the hardlines industry. HDA’s large network of over 60 independent distributors serve all 50 states, portions of Canada, Mexico and the Caribbean and drive a network with $7 billion …

As Orgill and its subsidiaries, Tyndale Advisors and Central Network Retail Group (CNRG), continue to grow and evolve, the human resources (HR) team is leading a major upgrade in HR technology, marking a new chapter in talent management and efficiency, …

It’s a call that no retailer ever wants to get—the Occupational Safety and Health Administration (OSHA) is on-site for a surprise safety inspection. For Scott Jerousek, owner of Farm & Home Hardware, which operates two stores in north central Ohio, …