Operations

For Tyler Saxey, one visit to his local Ace Hardware store made a huge impact and turned him into a loyal customer for life. Saxey is no stranger to customer service. He currently works in customer experience at Foot Locker, …

In its annual retail survey, the National Retail Federation (NRF) found that retail shrink is an almost $100 billion problem. NRF’s Retail Security Survey is an annual survey of retail loss prevention professionals that covers national retail security issues such …

The Home Improvement Research Institute (HIRI), the nation’s leading resource for market research concerning the home and building products industry, has forecasted the current national inflation bulge will lead to a deceleration in home improvement spending. Growth in the total …

Chris Cummings thought he had all of his boxes checked when it came to succession planning. The owner of The Paint Center in Abilene, Texas, had hired two younger employees, Kinsey Brown and Anthony Martinez, with the intention of grooming …

If you’re not making price changes today, you may not be in business tomorrow. That’s the stark reality of a market plagued by higher-than-normal inflation and supply chain issues. When cost outruns the shelf price, retailers who fail to keep …

Whether your customers are professionals needing safety gear to stay safe on the job site or weekend warriors wanting to protect themselves during DIY projects, stocking a good mix of safety and personal protection equipment (PPE) makes your operation a …

In what seems to be a common refrain for many types of products and services involved in home remodeling and renovation, the paint product market has been overwhelmed with strong demand and supply constraints in the previous year. Early in …

Known for providing an extra layer of customer service, independent home improvement retailers have always been in the business of helping customers. For generations, independent home improvement retailers have taken this idea a step further and found ways to give …