If you want to keep your core categories competitive, then always be looking for ways to refresh and improve what you already have. In the July 2021 issue of Hardware Retailing, three retailers share how they made operational changes that …
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Management Lessons From Operating Multiple Operations
Glenn Ubertino, owner of Zoller Hardware, recently shared with Hardware Retailing how he is able to manage four thriving businesses simultaneously. Get insights from Ubertino and find ways to streamline your own operation below.
Read More »How Supply Chain Disruptions Changed Inventory Management
Traditionally, if you wanted to manage your inventory effectively, you relied on efficiencies such as just-in-time delivery, minimal backstock and a reliable sales history. But in one year, everything changed. During the pandemic, consumer demand for home improvement products accelerated. …
Read More »Creating a List of Professional Service Providers in Your Area
While you may be able to provide all the products a customer needs for a project, they may still need a helping hand with actually accomplishing their DIY goals. Offering your customers a list of local service providers and professionals …
Read More »Use Recent Consumer Trends to Power Your Business
During the COVID-19 pandemic, many of your shoppers learned new skills to take care of their homes and families. Review data from the National Hardware Show on how you can use these customer behavior shifts to drive sales for your …
Read More »5 Customer Service Tips to Grow Sales
You can carry a huge selection of products and offer many extra services, but unless you pair those with excellent customer service, you’ll have trouble retaining customers and growing sales. Retail expert Bob Phibbs recently shared his top 10 customer …
Read More »Making Your Store’s Exterior an Extension of Your Brand
Your company’s brand is more than your logo, website and mission statement; your brand also includes the appearance of your store inside and out. Undertaking an exterior renovation, or even just making a few small changes, can go a long …
Read More »3 Reasons Why You Should Participate in the Cost of Doing Business Study
The deadline for the North American Hardware and Paint Association (NHPA)’s 2021 Cost of Doing Business Study has been extended to July 15. The study is the only inclusive industry benchmarking study—giving you a complete analysis of how your business …
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