While it may not be a core category for most home improvement operations, housewares can address customers’ daily needs and comforts and fill a hole in the local market. A cooking supplies section in particular is an excellent category for …
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Brand Impersonation Fraud & How to Protect Your Business
By Luke Vander Linden, VP of Membership & Marketing, Retail & Hospitality ISAC With high volumes of daily transactions and access to customers’ personal data, such as phone numbers, addresses and credit card numbers, retailers are highly targeted by cybercriminals. …
Read More »Shopping Disconnect: Uniting Store Offerings With Customer Wants
Brick-and-mortar stores are still a critical component to retailers’ growth, but a recent study from Jumpmind, a point-of-sale software platform, found that the in-store experience frequently falls short of customer expectations. The study found that while 85% of retailers say …
Read More »NHPA Updates Hardware Product Knowledge Courses
The average hardware store has thousands of SKUs, so it’s easy to see why anyone starting a job at a home improvement store could easily be overwhelmed. For many years, retailers have turned to the North American Hardware Association’s (NHPA) …
Read More »Grabbing a Piece of the Pro Market
Earlier this week, The Home Depot announced it has entered into an agreement for its specialty trade distribution subsidiary, SRS Distribution Inc. (SRS), to acquire GMS Inc. (GMS), a leading North American speciality building products distributor, for $5.5 billion. The acquisition is …
Read More »Looking at the Nuts and Bolts of Financing to Unlock Growth
In today’s competitive retail landscape, home improvement store owners need strategic financial solutions to thrive and expand. Join the North American Hardware and Paint Association (NHPA) and hardware store financing expert Brian Misenheimer from Live Oak Bank for this essential …
Read More »Break the Cycle of Bad Returns: Keep Customers Happy With an Upgrade to Your Customer Returns Policy
According to the National Retail Federation (NRF) and Happy Returns 2024 Customer Returns in the Retail Industry Report, retailers estimated that 16.9% of their annual sales in 2024 were returned, making customer returns a headache for many retailers, regardless of …
Read More »Simplify and Fortify the Returns Process With Technology
According to the National Retail Federation (NRF) and Happy Returns 2024 Customer Returns in the Retail Industry Report, retailers estimated that 16.9% of their annual sales in 2024 were returned, making customer returns a headache for many retailers, regardless of …
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