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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

Two PA Retailers Help Boy Scouts Earn Their Wings

Eagle Scout earns his wings

Larry and Chris Drennen both achieved the rank of Eagle Scout when they were teenagers. Now, as owners of two stores in Pennsylvania—Oxford Feed & Lumber in Oxford and Brandywine Ace, Pet & Farm in West Chester—they want to help …

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Easy Ways to Cut Your Expenses

“A penny saved is a penny earned,” or so goes the old adage. When you think about improving profitability, it may be easy to spot the big ways to cut costs. But if you start looking for smaller cost-cutting measures …

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Team Building at HPM Building Supply

At HPM in Kailua-Kona, Hawaii, employees regularly participate in team-building activities. The benefits of those times together are numerous, including improved communication, camaraderie among employees who don’t normally work together and increased respect for each other. In this video, Tracie …

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How to Build, and Maintain, a Positive Business Culture

team building

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org, Chad Husted, chusted@nrha.org, and Liz Lichtenberger, llichtenberger@nrha.org Despite an enviable location in Hawaii, HPM has survived its share of hard times. Established in 1921 during the Great Depression, it survived a …

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Add-On Sales Contest Encourages Higher Transactions

Add-on sales are adding up fast at Mark’s Ace Hardware. General manager Camille Gibson knows her employees play a key role in encouraging customers to make add-on purchases, which raise the average transaction size. But to keep that top of …

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Get Ready for Back-to-College Sales

College

Students will soon be headed back to school and college, and before they do, parents and students alike will be making a list of everything they need for that first day of school or dorm life. This year, back-to-school spending …

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