Every time staff at Columbia Paint and Wallcover in Columbia, Tennessee, tint a new paint color for a customer, they dot a sample on a card and add it to the store library. The library, which started in the ‘80s, now …

The average hardware store has thousands of SKUs, so it’s easy to see why anyone starting a job at a home improvement store could easily be overwhelmed. For many years, retailers have turned to the North American Hardware Association’s (NHPA) …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Lezzer Lumber faces a labor challenge not uncommon to home …

If you’re trying to attract new shoppers to your business, you only get one chance to make a first impression, so make it a good one by having a spotless salesfloor with impeccable merchandising. Well-trained employees can help you keep …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. If there’s ever a question as to the effectiveness …

If you’ve yet to create an organized training program, don’t wait a minute longer to start. Being successful at retail requires careful attention to operational best practices, such as merchandising, inventory and marketing. Retailers neglect training at their peril. Your …

As it celebrates 125 years, the North American Hardware and Paint Association (NHPA) contacted past board members to get their reflections on their time at the association. Megan Menzer, owner of Newton’s True Value in Cherryvale, Kansas, was a member of …

As it celebrates 125 years, the North American Hardware and Paint Association (NHPA) contacted past board members to get their reflections on their time at the association. Dan Harris, owner of Palos Ace Hardware and Lamont Ace Hardware in suburban Chicago, …