Tag Archives: operations

An independent home improvement store’s success is dependent on its employees, who can differentiate a local business from the big boxes with the excellent customer service they provide. However, customer service is an increasing focus for the big boxes, and …

Wankel’s Hardware in Manhattan has a history of offering immigrants opportunities to achieve the American dream. In the 1970s, the business, which opened in 1896, began pursuing prospective employees who needed help establishing new lives for themselves. Katherine Wankel, current …

In the January issue of Hardware Retailing, our story “Finders Keepers” talked about the importance of recruiting and retaining good employees. When recruiting, it’s important to write a strong job description to ensure you’re getting the right type of candidates …

Part of retaining high-quality employees is maintaining an ongoing conversation with them about their work performance and their goals for their careers with your business. To learn more about finding and keeping top-notch employees, click here. This employee evaluation form is …

To view a PDF of the story, click here or download a resource that will help you acquire additional professional plumbing customers. Making the Connection By Renee Changnon rchangnon@nrha.org and Sara Logel slogel@nrha.org The faucet drips. Before long, a bucket underneath the sink is full …

While customer service has and always will be a top priority for you, have you considered whether your store really has the best customer service around? Are your customers getting excellent product knowledge, plus prompt service, friendly interactions and respect? These questions are extremely important …

During the recession, in an effort to quickly and easily provide customers with what they wanted and stay ahead of the competition, the staff at Main Street Lumber and Millwork in Denison, Texas, developed a mobile software application to do …