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Tag Archives: operations

Embracing Gen Z: Understanding the Newest Generation

Embracing Gen Z

By Jim Robisch While I was at the North American Hardware and Paint Association’s 2026 Independent Home Improvement Conference, which was excellent by the way, I heard hardware and home improvement dealers discussing a wide range of critical issues. Gen …

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The Metrics That Matter

Looking at how fellow independent home improvement operations perform throughout the year gives retailers in the channel a benchmark for improving their own operations. Since 2022, the North American Hardware and Paint Association (NHPA) has partnered with The Farnsworth Group …

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4 Ways to Win on Decking Projects in a More Selective Market

Research from The Home Improvement Research Institute (HIRI) suggests opportunities for independent retailers supplying materials for decking projects are evolving. Success now depends less on simple availability and more on how well retailers respond to a more deliberate and assurance-seeking …

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