Tag Archives: operations

The rules were simple: take teams of five or six employees, provide sandwich-making supplies and give 5 minutes for rapid-fire sandwich making. Westlake Ace Hardware, which has 92 stores in seven states, came up with the game, and turned what …

Spring is a great time of the year for one huge reason—customers are starting lots of home improvement projects and keeping your store busy. To help you make this selling season even more successful, the North American Retail Hardware Association …

For any on-the-go person, a dead cellphone battery can be a huge hinderance to staying connected and getting tasks accomplished. Smartphones have become ubiquitous and the need for powering up is more important to consumers than ever. In response, airports, restaurants and retailers are providing power, …

Due to new federal regulations, many more American workers will soon be eligible for overtime pay, and the effects could be extensive. The new regulations are causing concern in the retail industry because, under the new overtime rules, many store managers and assistant managers …

It’s likely that most of you have a few landlord customers who own rental properties around the neighborhood. These customers are great to reach—not only are they buying homes they intend to rent, but those rentals require ongoing maintenance, so if you …

Member Insurance Agency, Inc., the largest provider of insurance to co-op and independent hardware stores in the U.S., has a new advisory committee composed of retailers that will help guide the agency in delivering customized insurance products for the hardware and building …

Payroll, advertising, utilities, rent and more all add up to your total operating expenses–and if one of those expense lines gets too high, it cuts into your store’s profit. Ask yourself the following questions to determine if your expenses are …

Employees are more satisfied with their jobs now than they have been in the past 10 years, according to a study by the Society for Human Resource Management (SHRM). The 2016 study, Employee Job Satisfaction and Engagement, reports that 88-percent …