Tag Archives: operations

Jim Rivas is the director of store operations at Friedman’s Home Improvement, which has four large-format home centers and is based in Santa Rosa, California. Rivas has worked in retail management nearly his entire career. When he was in his …

Christian Herrick is the chief executive officer of Randy’s Do It Best Hardware, which has two stores based in Timberville, Virginia. Herrick’s leadership journey has covered a lot of territory, taking him from missionary work in Alaska to a service …

Want another way to find job candidates or know more about current applicants? Search for them online. According to a recent report by the Society for Human Resource Management (SHRM), more than one-third (36 percent) of organizations disqualified a job …

Taylor’s Do it Centers of Virginia Beach announced the company is buying seven Pleasants Hardware stores in the Richmond, Virginia, area, according to an article from the Richmond Times-Dispatch. The deal is expected to close mid-February, according to the article. After the …

An independent home improvement store’s success is dependent on its employees, who can differentiate a local business from the big boxes with the excellent customer service they provide. However, customer service is an increasing focus for the big boxes, and …

Wankel’s Hardware in Manhattan has a history of offering immigrants opportunities to achieve the American dream. In the 1970s, the business, which opened in 1896, began pursuing prospective employees who needed help establishing new lives for themselves. Katherine Wankel, current …

In the January issue of Hardware Retailing, our story “Finders Keepers” talked about the importance of recruiting and retaining good employees. When recruiting, it’s important to write a strong job description to ensure you’re getting the right type of candidates …