Tag Archives: operations

To view a PDF of this story, click here. By Jesse Carleton, jcarleton@nrha.org Be an Early Adopter Meet David and Liz. They just purchased a new home. They also just purchased a new smart thermostat for that home, which means they …

Once you find those employees who fit your company culture and deliver high customer service consistently, you want to keep them. While every hard-working employee deserves a good wage and pay raises, money isn’t the only motivator. Employees usually place …

If you are looking for ways to improve your business by developing and retaining a stellar staff and providing excellent customer service, then take some lessons from Disney. After 16 years working for the entertainment company, former executive vice president Lee Cockerell wrote …

Amazon’s ability to provide quick delivery has been a long-time selling point, but that doesn’t come without costs. During the second quarter of 2016, Amazon spent $3.88 billion on its distribution network, or “fulfillment,” a 35 percent increase from the …

Fraud is a big headache for business owners, and it may be impacting your cost of doing business more than you realize. Retailers with chargeback rates of four percent or higher may soon be facing even higher chargeback and merchant account …

In the July issue of Hardware Retailing, we wrote about the succession planning process and what buyers need to do as next-in-line owners of a business. We spoke with four retailers who were in the process of buying, or had recently …

Are you ready to sell a business? In the August issue of Hardware Retailing, we talked with four owners who had recently sold a business, or are in the process of selling a business. They talked about their experiences and …

For the past year, hourly employees at restaurants and chains like Starbucks, McDonald’s and Old Navy have been able to personally find and schedule coworkers to cover their work shifts  by using a new app called Shyft. Rather than penciling in doctor’s appointments and vacation …