Tag Archives: customer experience

Just as adults like to show off their fancy cars, children love to show off their bicycles. Every year, Allan’s Home Hardware Building Centre in Cochrane, Ontario, gives them an opportunity to do that. The company’s Annual Bike Decorating Contest …

Being attentive on the phone is an important facet of customer service, but how do you retain that when you need to put a customer on hold? Smith’s Ace Hardware, which has five locations in New Jersey and Pennsylvania with …

Adding a new niche or category can sometimes present challenges that require a little elbow grease to solve. Nearly three years ago, Petersburg Hardware in Petersburg, Indiana, moved to a new location which grew the salesfloor by more than 20,000 …

Many customers today have greener expectations for the businesses they choose to shop. While you don’t need to reinvent your entire business to appeal to this demographic, you can make small changes to your operation that show your eco-conscious side. …

  Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org Feel the Power Contractors and professional tradespeople are often in a hurry. Theirs is a business where time very much equals money, and downtime due to …

Every year, Hardware Retailing editors develop more 10 list ideas than can fit in the pages of the magazine. In the October 2018 issue, five additional lists made it online to give you even more operations and trends updates. Check …

While technology has advanced to the point where we can look up information on nearly any subject using just our phones, but ingrained knowledge and skills in home improvement projects are not nearly as prevalent in young customers. This means …

Click the image above to download a PDF of the story. Independent retailers regularly state customer service as a strength and distinguishing characteristic for their industry. While customer service is a keystone for an independent retailer to beat big-box stores …