Tag Archives: customer experience

Click here to download a PDF of this story. By Chad Husted, chusted@nrha.org The benefits of recycling are not new to consumers, but your customers may come to you with questions about the recyclability of the products you sell and how certain …

It’s the small touches that can make a house a home. Many homeowners see their house as a sanctuary and a symbol of their tastes and priorities. Do they prize game day celebrations in a renovated basement? Or do they …

Making the space of a house more welcoming, useful or just plain larger doesn’t have to mean adding a whole wing onto the frame. Some home building projects are just about repurposing a space or adding utility through other means. …

Visitors to Jerry’s Hardware in Edina, Minnesota, in November might have thought they traveled to the future where robot assistants can aid their shopping. In reality, it was just the work of skilled high school students and an area robot …

Youth farming organizations, like Future Farmers of America and 4-H, are vital for the agriculture industry and for the hardware retail businesses that supply local communities. The latest crop of kids raising hogs, sheep and cattle are the next generation of customers …

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org Luring Them In Fishing and outdoor enthusiasts are all about the experience. Whether it’s the first rays of sunlight hitting a stream at dawn or the tug on the …

At Turkstra Lumber, a business with 11 locations around Ontario, Canada, the familiar telethon got a makeover. Last October, Mitch MacLellan, social media and marketing director, and Jamie Crickmore, manager of the company’s trim and door division, sat down in …

When Whitmore Ace Hardware got a surplus buy on boxes of disposable rags, director of marketing Laurie Becker saw an opportunity to get creative with merchandising. Instead of just stacking the boxes on a regular pallet display, she challenged managers …