Operations

Anxiety about COVID-19 has shifted where and how people will shop for the holidays.  Research from professional services firm Deloitte shows that more than half of shoppers feel anxious about in-store shopping due to the pandemic.  Independent home improvement retailers …

Running a home improvement operation requires your full attention. One way NHPA supports independent home improvement retailers is by developing partnerships with trusted business services organizations. Learn more about these services below or visit YourNHPA.org/business-services. Health Insurance Health insurance is …

After the success of the National Hardware Virtual Show and the NRHA All-Industry Conference, the North American Hardware and Paint Association (NHPA) is proud to offer a full suite of informative videos to train and inspire independent home improvement retailers. …

Good leadership requires constant individual growth. That’s why Brian Kabat, owner of Kabat’s Ace Hardware in Arizona, considers ongoing professional development to be an important part of his career.  Kabat has stepped away from daily operations at his five stores …

As winter approaches for many areas of the country, customers might be thinking about making sure their car is prepared for the cold weather. If you have an automotive department, you can offer them the convenience of picking up items …

The future of the independent home improvement industry in many ways depends on the next generation of retailers to take the reins over the course of the next decade. In a recent Hardware Retailing reader survey, nearly 75 percent of …

The first few weeks after hiring a new employee are critical. How well you onboard them will have a big impact on retention and job performance. But if you’re like most retailers, developing a thorough onboarding program is just one …

The National Hardware Show (NHS) and the North American Retail Hardware Association’s (NRHA) All-Industry Conference are going virtual! From Oct. 12-15, the National Hardware Show will launch its virtual show and NRHA’s All-Industry Conference will be co-located with the show, offering …