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Operations

Gen Zers Share Insights About Customer Service

Gen Z

Understanding your entire customer base is an important aspect of a successful business, as is understanding your employees. Hardware Retailing spoke with two members of Gen Z, Brandon Packer, an associate at Miller’s Hardware in Spokane, Washington, and Gerry Newenhof, an …

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Renee on the Road: Cardwell Do it Best Home Center

Cardwell Do it Best

In July, Renee on the Road visited Ohio, but before the team headed east, Renee Changnon, retail engagement specialist, and Katie McHone-Jones, director of member services and events, made a stop at Cardwell Do it Best Home Center in Indianapolis, …

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Taking Technology to the Next Level at Busy Beaver

technology Busy Beaver

In the August 2022 edition of Hardware Retailing, retailers were introduced to three different technologies that can improve employee efficiency and customer service. One of those retailers, Adam Gunnett from Busy Beaver Hardware, shared about the operation’s autonomous robot. Below, …

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Finding the Right Technology Mix for Your Operation

Retail employee scanning an electronic shelf tag

Keeping up with retail technology trends is not for the faint of heart. From virtual dressing rooms to self-serve and cashierless stores to augmented shopping, technology has taken over retail. And it shows no signs of slowing down as consumers …

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Differentiating Your Operation With Design

design center services

Design services are a convenient entry point for customers and provide retailers another way to guide customers through home improvement projects and fulfill their design dreams. When executed correctly, these services boost sales and set operations apart from other businesses.  …

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