Operations

Trial lawyers need to interview people on all sides of the case so they’re not surprised when they’re defending their client in the courtroom. That’s the approach Deron Yingst, co-owner of Jackson Center PRO Hardware in Jackson Center, Ohio, takes …

Employees who understand retail profit and loss are more likely to know how they can protect your margins. For example, you can encourage them to be careful when stocking shelves by showing them the effect one damaged product has on …

E-blasts are great ways to keep your most engaged customers up to date with the latest events and sales at your business. With simple, often free email marketing programs available to small business owners, the sky is the limit on …

Managing stress in the workplace is a priority under normal circumstances—but amid COVID-19 concerns across North America, this topic is both important and timely. To help retailers better support their teams during this crisis, the North American Retail Hardware Association …

The deadline to apply for the North American Retail Hardware Association’s (NRHA) Foundations of Leadership program’s Fall 2020 session is Sept. 4. The Foundations of Leadership program is an online leadership development course for new and upcoming managers. It is designed …

For many home improvement shoppers, stay-at-home orders amid the pandemic have offered the perfect opportunity to start or revive a home garden. With more people spending time outdoors and seeking to limit their trips to the grocery store, home gardening …

Increasing sales doesn’t always require a major capital investment. You can use tools you already have, which is what Victoria Cook-Cranton, floor manager at Annapolis Home Hardware Building Centre (AHHBC), has discovered.  Cook-Cranton has spent the past couple of years …

Ben Houser was 16 years old when he interviewed for a job at King’s Ace Hardware in Billings, Montana. He had zero work experience and knew nothing about hardware, but he wanted to earn some cash. King’s Ace hired Ben …