Operations

Consumers have access to information wherever and whenever they want thanks to the Internet. Today, customer are arguably more prepared and equipped when they visit stores to shop. But they are increasingly using smartphones and mobile devices to search the …

According to a local news outlet, Mike McCord didn’t want to pressure his son to consider taking over the family business, McCord’s Do-It Best hardware store. Quite the opposite — he had contemplated auctioning or closing the business in 10 …

If you always feel behind—and think the only way to stay on top of your business is to work non-stop—try these time management tips. Turn off technology. Yes, technology helps you get more done in less time, but emails, alerts, …

Nearly 90 percent of consumers check online reviews to learn more about a product, service or business, yet most businesses owners don’t know to garner the power of a positive review or mitigate the negative of a poor one. Use …

For the past few years, brick-and-mortar retailers didn’t have a fighting chance to compete with the personalization and convenience provided by online shopping. By cultivating mountains of rich customer data, online retailers had the upper hand. Every action and inaction …

Good news: Here’s a simple process, five easy steps, to improve your business. It’s easy to do. And, if you’re not doing something like this already, then this simple addition to your process offers you substantial business improvement. To read …

With the rush of spring planting over, homeowners may be ready to tackle another project to spruce up their lawns and gardens. Here are three ways you can get your share of sales from those customers looking to enhance their …

Just as expert meteorologists predicted, the delayed storm season has started off in a damaging and devastating manner. As homeowners head to hardware stores the next few weeks to prepare for the next storm outbreak, retailers should be armed with …