Operations

Odds are, you will or maybe already have been a victim. You may not even know it. As more retailers utilize technologically advanced retail systems, both online and in store, customers are growing more and more at risk for having …

It’s just what you needed, another appointment with a supplier rep who wants to stop in next week for a visit. It’s hard enough to find time to dedicate to the lengthening list of to-dos you committed to earlier in …

Most of the money and time companies spend on training is wasted. That’s because the majority of companies use outdated training ideas and boring training methods. Training that is poorly presented goes in one ear and out the other. It’s …

Although most customers are honest, unfortunately, there may be a time you suspect someone of trying to shoplift from your store. One of the best ways to keep potential thieves at bay is to make sure your employees are aware …

There are several marketing strategies you as an independent retailer can use to your advantage when it comes to pricing. Read about three below: Establish a Price Image First, take a step back and look at the big picture. What …

“You have great employees,” is the comment I want to hear most from customers. It goes right to the heart of a strategy that is essential to compete in today’s volatile retail environment. Customers’ expectations are higher than ever. Whether …

This 142-page training presentation from Compliance and Safety LLC, a supplier of safety training videos, encompasses a lot more than just the forklift itself. It also covers OSHA standard requirements that involve areas around forklift operation. Click here to download the presentation.

“City hardware store survives despite bigger retail options.” So ran the headline last November in the local newspaper for Pottsville, Pa. (population 14,229). The story focused on the seemingly unlikely survival of Pottsville’s Centre Street Hardware, which had managed to …