Operations

We’ve come a long way since 1991, when the European Organization for Nuclear Research, home of the scientist who came up with the idea for the World Wide Web, launched the first website with text only and rudimentary hyperlinks. Now, …

More than just a buzzword, omnichannel strategies are driving the future of retail, as the lines between brick-and mortar and online have blurred and customers expect businesses to meet them where they are. Whether online or in-person, commerce is commerce …

Bringing out everyone’s inner child, Marcon Building Supply in Markleysburg, Pennsylvania, puts on a Halloween event each year for customers. For this year’s event, the employees, including many of the employees’ children, dressed up as different Barbies and characters from …

As the company sought to transform the online shopping experience for customers, Home Hardware faced the challenge of providing customer-centric fulfillment without creating direct competition among its nearly 1,100 stores across Canada. The company wanted to scale its e-commerce shopping …

While it certainly doesn’t hurt, having a full marketing team is not necessary to build a successful digital presence. Busy Beaver Home Improvement Centers employs over 450 people but its marketing team is made up of one full-time and two …

Walmart has added the first-ever Walmart Pet Services center to its store in Dallas, Georgia. Walmart Pet Services will offer low, transparent pricing for key pet services in a central location, including routine veterinary care like vaccines, wellness exams and …

According to a recent survey by Coresight Research, retail shrink is getting the attention of consumers, with 26% of respondents indicating they would shop elsewhere if their local store began locking items up. Additionally, 75% of consumers are moderately to extremely …

In recent years, independent operators have expanded their businesses by way of acquisition, due to a number of factors, leading to consolidation in the industry. To gain insight on consolidation trends, Hardware Retailing consulted an expert in home improvement business …