Operations

The connection between your business and your customers in the digital world, your company’s website sets the tone for your operation online. Currently, there are 4.95 billion internet users around the world, so having an effective website is key to …

QR codes are inexpensive, adaptable, easy to implement, user-friendly and provide an excellent opportunity for retailers to connect with customers and build their bottom lines. In the March 2022 issue of Hardware Retailing, retailer Geoff Saunders from Cascade Home Center …

While it may sound obvious, if you want to have a profitable retail business, sales associates need to be good at selling. That doesn’t mean you have to resort to used-car-salesman, high-pressure tactics to close the deal. But they need …

From gaining access to a concert venue to reading a restaurant or bar menu, quick response codes, more commonly known as QR codes, have made it easier for consumers to make purchases, look for information and connect with brands they …

With a 7,000-square-foot showroom dedicated to outdoor living products, Seashore Ace Home & Outdoor Living is the go-to store for outdoor furniture, accessories, grills and more on the Jersey Shore. Located in Stone Harbor, New Jersey, Seashore Ace services customers …

Getting sick is part of life. For retailers, sick or injured employees can lead to extra costs and a loss of productivity and efficiency. In 2019, the Integrated Benefits Institute found that illness-related work absences cost employers nearly $3,900 per …

According to the 2021 SuperOffice Customer Service Benchmark Report, 62 percent of companies do not respond to customer service emails. Read on to see how companies are failing customers digitally, and learn what you can do to improve your online …

Take a walk through Jared’s Ace Hardware and Crossroads Outdoors, the stores owned by Jake Smith, the new chairman of the board for the North American Hardware and Paint Association. Click here to read the story about Jake and his …