Operations

As a retailer who works with the intangible asset known as employees, you’re probably not immune from having to take part in difficult conversations. As the Dean of the Lacy School of Business at Butler University and an instructor for …

There is no arguing independent distribution has a large impact on the hardlines industry. HDA’s large network of over 60 independent distributors serve all 50 states, portions of Canada, Mexico and the Caribbean and drive a network with $7 billion …

As Orgill and its subsidiaries, Tyndale Advisors and Central Network Retail Group (CNRG), continue to grow and evolve, the human resources (HR) team is leading a major upgrade in HR technology, marking a new chapter in talent management and efficiency, …

It’s a call that no retailer ever wants to get—the Occupational Safety and Health Administration (OSHA) is on-site for a surprise safety inspection. For Scott Jerousek, owner of Farm & Home Hardware, which operates two stores in north central Ohio, …

When the Bowman family took over Prickly Pear Farm & Home in the small town of Kinsley, Kansas, in 2022, Ellie Bowman, the current owner and manager, and her family knew changes had to be made after seeing how the …

By Jim Close Managing Partner Risk Management Services Loss Prevention In the previous article, we looked at some of the most common methods dishonest employees use to steal. The focus was primarily around fraudulent register transactions. In this article, we …

By Adam Gunnett Director of IT & Business Intelligence Busy Beaver Building Centers Inc. In hardware retail, effective employee communication is essential for smooth operations and a positive workplace culture. Using intent-based communication mapping allows managers to categorize information by …

By Gary Pittsford Partner & Chief Valuation Officer (ret.) and Consultant Creative Planning Business Services In August, the North American Hardware and Paint Association (NHPA) recognized its 2024 Young Retailer of the Year honorees at the Independent Home Improvement Conference. …