On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as …
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New and Existing Housing Sales Drop in September
With rising mortgage rates approaching 7% and high construction costs, new home sales dropped by double digits in September. The National Association of Home Builders (NAHB) reported that sales of newly built, single-family homes fell 10.9% in September, according to …
Read More »Catering to Customers’ House Needs
In spite of other economic uncertainties, the housing market has stayed competitive. In this hot market, learning what types of houses are being purchased, who is buying them and their motivation for purchasing allows retailers to target new customers and …
Read More »The Next Chapter: 3 Business Transition Strategies to Explore
Whether planned or unexpected, every business changes hands at some point, and most make a transition several times in the life of the operation. According to the PwC 2021 Family Business Survey, 50% of family businesses expect to increase the …
Read More »EEOC Updates Workplace Discrimination Poster
The U.S. Equal Employment Opportunity Commission (EEOC) has updated its “Know Your Rights: Workplace Discrimination Is Illegal” poster, which summarizes workplace discrimination laws and explains how employees or applicants can file a complaint if they believe they have experienced discrimination. …
Read More »Crowder Bros. Ace Hardware Makes a Good Call on Customer Experience
For Tyler Saxey, one visit to his local Ace Hardware store made a huge impact and turned him into a loyal customer for life. Saxey is no stranger to customer service. He currently works in customer experience at Foot Locker, …
Read More »NRF Study Finds Retail Shrink Is a $100 Billion Problem
In its annual retail survey, the National Retail Federation (NRF) found that retail shrink is an almost $100 billion problem. NRF’s Retail Security Survey is an annual survey of retail loss prevention professionals that covers national retail security issues such …
Read More »HIRI Predicts Deceleration of Home Improvement Spending Through 2024
The Home Improvement Research Institute (HIRI), the nation’s leading resource for market research concerning the home and building products industry, has forecasted the current national inflation bulge will lead to a deceleration in home improvement spending. Growth in the total …
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