Today’s customer is hyper-sensitive and not overly loyal. With 43% of consumers reporting a poor customer service experience prevents them from making a repeat purchase, there is little margin for error in the modern marketplace.  Some elements of customer experience …

The fastener category is a core category for many operations serving both DIYers and professionals that can be a strong revenue driver when curated and utilized accurately. The sheer size and detail of a fastener assortment can become overwhelming quickly …

When it comes to the independent home improvement industry, it is the only career that Joanne Lawrie has known.  Joanne, who has been in the industry since she was a teenager, currently co-owns The Lawrie Group of Home Hardware Stores …

QXO announced Taylor Sommer as its new chief sales officer. Taylor has nearly three decades of experience building high-performance sales organizations, scaling operations and driving revenue growth. Sommer retired from Republic National Distributing Company (RNDC), one of the largest beverage alcohol …

Ace Hardware reported its Q4 2025 and full-year 2025 financial results, posting record Q4 revenues of $2.5 billion, a 9.9% increase year over year (YOY). Net income for Q4 was $44.2 million, a $9.6 million decrease YOY. Fiscal year 2025 …

Following its $2.25 billion agreement to acquire Kodiak Building Partners, QXO is outlining how the deal fits into its push to reach  $50 billion in building products distribution by 2030. Joe Checkler, senior vice president of communications for QXO, says …

Keeping the job site clean is crucial for a successful project. Drop cloths provide floor protection and help contain any messes. Hardware Retailing suggests stocking these drop cloths to help your customers keep their floors protected and make cleanup easier. …

As many homeowners are making improvements to their homes, especially on patios or in backyards, many are looking for hot tubs, cold plunges and other decking accessories to accentuate their backyard oases. According to the International Casual Furnishings Association, 77% …