All retailers “slip” sometimes on most aspects of delivering their customer service. It is natural and unavoidable. But can these slips be neutralized in the minds of your customers? I’ve reviewed hundreds of customer surveys with candid comments about store …

Always ready. Always there. The venerable motto of the U.S. National Guard is what Tim Kromholtz lived out during his time in the Washington Air National Guard and still adheres to in his executive role in the independent home improvement …

While market conditions remain reasonably strong for most remodelers, the industry is continuing to experience rising costs and some customer hesitation due to policy and economic uncertainty. Currently, remodeling demand is being supported primarily by an aging housing stock, strong …

For 80 years, Seashore Ace Home & Outdoor Living has been the go-to source for coastal comfort and outdoor living in the seaside community of Stone Harbor, New Jersey. Now in its third generation of family ownership, the store has …

As lawn and garden season accelerates, mid-to-large yard investments are proving to be more strategic and segmented than many may assume. According to the Home Improvement Research Institute’s (HIRI) 2025 Project Decision Study, yard, garden and outdoor projects reflect a …

Spray Adhesives (SPONSORED) Versatile, strong, durable—the 3M™ Super 77™ Multi-Surface Super Strength, 3M™ Max Strength Contact Adhesive Spray 90 and 3M™ Corner Bead Spray Adhesive Spray 61 for drywall provide strong, permanent bonds on a variety of surfaces. Containing fewer …

The Home Depot currently offers more than a dozen AI-powered capabilities, with numerous others in development. Through new artificial intelligence tools, the company is delivering its home improvement expertise directly to millions of DIY customers and professional contractors. “Everything we …

Walmart is reworking its approach to AI-powered shopping as OpenAI shifts ChatGPT into product discovery, showing a reset in how agentic shopping will work. Walmart began its partnership with OpenAI in October 2025 and has enabled customers to make purchases …