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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

3 Ways to Increase Transaction Size

Exterior Annapolis Home Hardware

Increasing sales doesn’t always require a major capital investment. You can use tools you already have, which is what Victoria Cook-Cranton, floor manager at Annapolis Home Hardware Building Centre (AHHBC), has discovered.  Cook-Cranton has spent the past couple of years …

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4 Ways to Raise Your Transaction Size

As floor manager at Annapolis Home Hardware Building Centre in Annapolis Royal, Nova Scotia, Victoria Cook-Cranton has spent the last two years on a campaign to increase the average transaction size at her store. Now, the owners of the business …

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Creating a Buzz in Your Paint Department

Color of the Year

For paint manufacturers, announcing a color of the year is big business. A new paint color generates a lot of excitement around their product, and it is a chance to put their distinctive palettes in the spotlight and boost sales. …

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6 Questions to Ask When Choosing Advisers

When hiring staff, most retailers put a great deal of effort into the application process to make sure they’ve found the right person. Choosing your business advisers is equally important. These are the people you rely on to help you …

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Preparing Your Succession Planning Documents

While you may not like to think about it, you need to plan for what will happen if you are abruptly unable to continue in leadership. To do this kind of succession planning, there are a variety of legal and …

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How I Did It: Became the 7th Generation Owner

Business training and a long family history in entrepreneurship still weren’t enough to prepare Margaret Clark for the challenges of passing a business from one generation to the next. The seventh-generation owner of Clarks Hardware in Ellicott City, Maryland, Clark …

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Can You Restore Order to This Display?

dump bin

The dump bin is a fairly simple concept. Grab a big container and dump a lot of product in it. NRHA’s 2016 Merchandising for Profit Study found products placed in a permanent dump bin have an 86 percent sales lift …

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