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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

Choosing the Best Personality Assessment for Your Team

You may have heard about the benefits of personality assessment tools — they can help you understand the behaviors and character traits of your employees. Used correctly, these tools can strengthen your company culture and promote a healthy team environment. …

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What the NHPA Team Learned About Their Personalities

Everything DiSC

Working well together in a business requires employees to learn and rely on each other’s  strengths. The feature story shows how DiSC personality profiles can help guide those lessons. After finding out how retailers have used DiSC assessments to improve …

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Trainer’s Corner: Focus on Financials

Market Measure Report

In this month’s issue of Hardware Retailing, the Market Measure report includes results from NHPA’s 2020 Cost of Doing Business Study, a valuable tool as you make plans for the coming year. By comparing numbers in this study against your …

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New Resources Help Retailers Onboard Employees

Employee Onboarding Resources

The first few weeks after hiring a new employee are critical. How well you onboard them will have a big impact on retention and job performance. But if you’re like most retailers, developing a thorough onboarding program is just one …

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Understanding Trends in Employee Turnover

Employers who want to understand how they can keep their best employees from leaving to work somewhere else need to understand the changing needs of today’s workforce. A recent study from data and analytics firm Gallup, State of the American …

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How Management Style Reduces Employee Turnover

Employee Turnover

Keeping quality employees is a perennial problem for retailers. Solutions for reducing turnover often focus on better hiring techniques, competitive pay, benefit packages and a healthy company culture. Recent research from analytics and data firm Gallup adds another important piece …

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