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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

Six Ways to Sell More Plumbing

To keep customers coming back to shop your plumbing category, you know you need to have a fully stocked department and knowledgeable employees. But that’s not the sum total of what it takes to run a successful department. Successful retailers …

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Reference Boards Enhance Checkout Process

Every cashier no doubt has had to deal with a similar situation. A customer brings up a handful of nuts and bolts from the bulk sales section of the fasteners department. The customer doesn’t have the SKU number or size, …

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2017 Young Retailer of the Year: RJ McDaniel

Under $2 Million in Annual Sales B&B Hardware, Milan, Illinois Vice President/Co-owner RJ started working in the family’s hardware store when he was 15, and he never left. Now, as the fourth generation to step into ownership, he’s been taking …

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2017 Young Retailer of the Year: Joseph Franquinha

Over $2 Million in Annual Sales Crest True Value Hardware and Urban Garden Center, Brooklyn, New York Owner A strong commitment to community and a tireless creative spirit run deep at Crest True Value Hardware and Urban Garden Center. Owner …

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2017 Young Retailer of the Year: Jarrod Haines

Multiple Stores Buchheit, House Springs, Missouri Store Manager When Jarrod Haines joined Buchheit in 2012, it didn’t take long for him to become one of the company’s rising stars. Jarrod already had a solid foundation in the retail hardware industry. …

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2017 Young Retailer of the Year: Jackie Sacks

Over $2 Million in Sales Round Top Merchantile, Round Top, Texas Co-Owner Jackie may have only been looking for a little extra cash when she took a part-time job at Round Top Mercantile. But today, 17 years later, it’s evident …

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Tips for Hosting a Special Event

With summer quickly approaching, it’s a great time to throw a party at your store. Special events can create a buzz around your business and draw customers in the door. How successful that event will be will depend, in large …

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