Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …
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At the HIRI 2018 Insights Conference, an array of speakers detailed the economic trends and consumer preferences that are shaping the home improvement industry. The annual event, presented by the Home Improvement Research Institute (HIRI), was Sept. 18-19 in Oak …
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If you’re looking for a tool to compare your operation’s performance to typical and high-profit home improvement businesses, the North American Retail Hardware Association (NRHA) has exactly what you need. Conducted by NRHA for more than 100 years, the annual …
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Calling all manufacturers—are you using point of sales data effectively? Share your opinion and get a free coffee! Askuity, a retail sales enablement platform, is seeking manufacturer input for its 2019 Point of Sale Data Study. The 2019 POS Data …
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Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …
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Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Homeowners often turn to social media for inspiration and information for their house projects, so if your business is active on Facebook, Pinterest and YouTube, you’re marketing in the …
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What Do Customers Think of Your Prices? Surveying shoppers about their perception of the prices at Palos Ace Hardware in Palos, Heights, Illinois, helped owner Dan Harris better understand what his customers think about his business’s prices and those of his competitors. …
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If you want to learn more about popular home improvement projects and the trends, technology and talent driving them forward, plan to attend the 2018 Home Improvement Research Institute (HIRI) Insights Conference. Held at the Hyatt Lodge in Oak Brook, …
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Hardware Retailing The Industry's Source for Insights and Information
