Paul Bishop is the vice president of research for the National Association of Realtors® and leads the research division’s survey and market research activities, which include analyzing real estate business and policy issues. He took questions from Hardware Retailing magazine about the …
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Final Days to Register for the 2018 NRHA State of Independents Conference
ACT NOW: The deadline to register for the 2018 NRHA State of Independents Conference is Wednesday, Nov. 7! Independent retailers can register for free to hear how home improvement leaders are finding new paths to grow their businesses. The 2018 …
Read More »Physical Stores Beat Amazon for Power Tool Sales
Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Brick-and-mortar retailers in the U.S. still garner the majority of consumer spending on power tools, despite the ever-expanding online retail marketplace. Recent TraQline survey data from research firm …
Read More »3 Retail Takeaways From the HIRI 2018 Insights Conference
At September’s HIRI 2018 Insights Conference, presented by the Home Improvement Research Institute, an informative lineup of speakers detailed economic trends and consumer preferences shaping the home improvement industry. Hardware Retailing gathered information from some of the presentations to deliver …
Read More »A 10 List Roundup From October 2018
Every year, Hardware Retailing editors develop more 10 list ideas than can fit in the pages of the magazine. In the October 2018 issue, five additional lists made it online to give you even more operations and trends updates. Check …
Read More »Retail Leaders to Focus on Business Growth at 2018 NRHA State of Independents Conference
What are you doing to grow your business? The 2018 NRHA State of Independents Conference is all about growth. The North American Retail Hardware Association (NRHA) is presenting the one-day event, which is slated for Dec. 6 in Chicago, to give attendees …
Read More »Employees Are Key for Happy Customers
Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Prices and product quality are a big deal to consumers, but positive interactions with employees are also highly important for keeping them loyal, according to research from PwC. Accounting …
Read More »10 Essential Elements of Customer Service
Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …
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