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Tag Archives: research

Q&A: A Perspective on Home Sales, Remodeling and Construction

housing

Paul Bishop is the vice president of research for the National Association of Realtors® and leads the research division’s survey and market research activities, which include analyzing real estate business and policy issues. He took questions from Hardware Retailing magazine about the …

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Physical Stores Beat Amazon for Power Tool Sales

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Brick-and-mortar retailers in the U.S. still garner the majority of consumer spending on power tools, despite the ever-expanding online retail marketplace.  Recent TraQline survey data from research firm …

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3 Retail Takeaways From the HIRI 2018 Insights Conference

home improvement

At September’s HIRI 2018 Insights Conference, presented by the Home Improvement Research Institute, an informative lineup of speakers detailed economic trends and consumer preferences shaping the home improvement industry. Hardware Retailing gathered information from some of the presentations to deliver …

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A 10 List Roundup From October 2018

10 list

Every year, Hardware Retailing editors develop more 10 list ideas than can fit in the pages of the magazine. In the October 2018 issue, five additional lists made it online to give you even more operations and trends updates. Check …

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Employees Are Key for Happy Customers

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Prices and product quality are a big deal to consumers, but positive interactions with employees are also highly important for keeping them loyal, according to research from PwC. Accounting …

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10 Essential Elements of Customer Service

Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …

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