In a story in the September 2016 issue of Hardware Retailing magazine, industry experts discuss how to prevent and handle issues related to data security. By speaking with these experts and doing research for the story, Hardware Retailing gathered the …
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James C. Trainor, assistant director of the FBI Cyber Division, took questions from Hardware Retailing on how small businesses can prevent cybercrime and work with law enforcement to investigate cybercrimes. Hardware Retailing (HR): Why are cybercrimes increasingly important for the FBI to investigate? James …
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Scott Reynolds is CEO of Member Insurance, which provides risk management and insurance solutions to hardware stores, building material dealers, lumber dealers and related businesses throughout the U.S. and Canada. The agency provides cyber liability products, which are policies specifically …
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Ever since buying his first store at age 23, James Cabirac hasn’t been afraid to try new things. Whether that means adding a milkshake machine to his salesfloor or hosting Pokemon Go parties, he makes sure to infuse fun into …
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To view a PDF of this story, click here. By Jesse Carleton, jcarleton@nrha.org Be an Early Adopter Meet David and Liz. They just purchased a new home. They also just purchased a new smart thermostat for that home, which means they …
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Once you find those employees who fit your company culture and deliver high customer service consistently, you want to keep them. While every hard-working employee deserves a good wage and pay raises, money isn’t the only motivator. Employees usually place …
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If you are looking for ways to improve your business by developing and retaining a stellar staff and providing excellent customer service, then take some lessons from Disney. After 16 years working for the entertainment company, former executive vice president Lee Cockerell wrote …
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Amazon’s ability to provide quick delivery has been a long-time selling point, but that doesn’t come without costs. During the second quarter of 2016, Amazon spent $3.88 billion on its distribution network, or “fulfillment,” a 35 percent increase from the …
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