Mountain Hardware in Wrightwood, California, is the go-to stop for campers and hikers along the nearby Pacific Crest Trail. Along with selling the necessary supplies they need, the store also stocks a full line of hardware, power tools, lawn and …
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What Would You Do With 1,500 Square Feet? Retail Lessons From Small Salesfloors
By Jesse Carleton, jcarleton@nrha.org, and Liz Lichtenberger, llichtenberger@nrha.org To view a PDF of this story, click here. To some, 1,500, 2,500 or even 5,000 square feet may seem like an impossibly limited amount of space to sell eight core hardlines …
Read More »NRHA Abroad: Customer Service Is a Worldwide Retail Trend
Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour …
Read More »Gift Card Draining: Another Form of Digital Theft
Imagine this–a customer approaches the checkout counter with a high-dollar item. He or she pulls out a partially-used gift card, and to the customer’s surprise, the balance comes up as zero. What happened? Your customer experienced a form of digital …
Read More »PRO Group Merges With Reliable Distributors, Inc.
Denver-based PRO Group, Inc., announced Monday that it is merging with Reliable Distributors, Inc. Reliable Distributors, which is based out of Chicago and has more than 200 distribution centers across the country, is a marketing, merchandising and wholesale distributor group …
Read More »The Cost of Hiring the Wrong Workers
Hiring the right employees is an ongoing challenge for independent home improvement retailers, but failing to do so comes with a price tag. One of the top two reasons for inventory loss/shrinkage in retail is employee theft, according to research …
Read More »How Will Overtime Changes Affect Small Businesses?
Consultant Roberto Castellón, whose areas of expertise include finance, access to capital and business operations, spoke with Hardware Retailing about national overtime changes that are set to take effect Dec. 1. Castellón works for a Florida branch of America’s Small …
Read More »Walmart Considers Investing in Online Retailer Flipkart
Walmart is taking some expensive steps to compete with online rival Amazon, and those include investments in existing online retail businesses. Wal-Mart Stores Inc. is talking about becoming a minority owner of Flipkart, India’s biggest online retailer, according to Fortune. News of the possible deal comes …
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