Tag Archives: operations

Click the image above to view a full PDF. One size does not always fit all. Sometimes a customer’s needs are so specific that nothing other than a product so specialized it would not normally be part of a store’s …

Target has purchased delivery startup Shipt Inc., a deal which will enable the retailer to complete same-day deliveries from about half of its 1,800 stores by summer 2018, Bloomberg reports. Customers will pay $99 per year to receive unlimited same-day …

The North American Retail Hardware Association (NRHA) hosted its second annual Women’s Leadership Roundtable in Chicago, Dec. 6 during which attendees discussed the value that trades bring to the industry, and the importance of training employees among a variety of …

Business growth can be a frightening proposition. Change, risk and unknowns are all part of the equation, and there’s no guarantee that everything will work out the way you hope. However, it’s necessary if you want to continue to be …

The Christmas shopping season should put retailers in a good mood, but it’s also a prime time for shoplifters to ply their trade. As stores get busy, it’s easier for a shoplifter to get lost in the crowd. Make sure …

Staying sharp with customer service means listening to what customers have to say about their experiences. At City Mill, customers can post comments on social media sites like Facebook and Yelp, but many of them choose to use the store’s …

The role of chief merchandising officer has been eliminated at big-box department store J.C. Penney, CNBC reports. The retailer says in its press release that the move is part of an “organizational restructuring to streamline decision-making and promote greater agility …

Porters Building Center prides itself on providing whatever its customers need. From a full-service lumberyard to rental and hardware, the four-location business has built a loyal following for service and products. Yet one of its most desired products started as …