Tag Archives: operations

Independent retailers put great emphasis on providing fantastic customer service. When done correctly, this focus on making every customer feel welcome can yield great dividends across the spectrum of DIYers and pro plumbing customers. There’s a reason we all crave …

If you’re looking for some new ideas, hit the road. Visiting other retailers is a valuable way to get inspiration and a perspective of what others in the industry are doing. Everyone has something to contribute. Earlier this spring, Hardware …

Gourmet foods, local gifts, unique home goods, custom cabinets, firearms, live bait, microbrew beer, even frozen pizzas— there’s no shortage of variety alongside the core hardware categories at Solon Springs Mercantile. Owners Meg and Ken Thoreson have built up a …

Niche categories can add excitement to your business, and most retailers are always on the lookout for a new category to try. In the 2019 May issue of Hardware Retailing, three retailers offered their insights into how they’ve created successful …

Homeowners across North America are getting ready to reclaim their lawns and outdoor spaces from winter’s wrath, and independent home improvement centers will play a key role in helping them this spring. From providing nutrition for grass and plants to …

For many retailers across the country, partnering with a national recycling initiative has enabled them to offer new services and gain new clientele. For Greg and Kari Carlson, who own Carlson Do it Best in Nisswa, Minnesota, national paint recycling …

The DNA of Service Nearly 75 years ago, Arnold Gerberding went door to door to hardware retailers and lumber dealers throughout the Midwest, asking them to pledge $1,000 to help secure greater buying power for their businesses and to maintain …

Dan Starr President and CEO Dan Starr has served as president and CEO of Do it Best since 2016. He has previously served in a variety of roles since joining the company in 2006. Starr is only the fifth CEO …