Are you one of those owners or managers who has trouble delegating responsibility to other employees? If so, then it’s likely you carry a high stress load and may never have enough time to get everything done. However, if you …
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Neighborhood Network Dale and Shelly Drew, owners of Merrilees Hardware, say the best aspect of running three successful home improvement locations is being able to help customers. The company’s motto is “We’re the problem-solvers,” a principle that’s shown in action …
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For more than 100 years, independent retailers have relied on the Cost of Doing Business Study to help them strategize for long-term success. As the industry’s leading financial benchmarking tool, the Cost of Doing Business Study provides a wealth of …
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The associates who interact with your customers on the salesfloor, offer their advice on products and projects and keep a store running are the lifeblood of the home improvement industry. To reward employees who contribute to sales growth, Island Hardware …
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The home improvement industry shone bright in Las Vegas last week during the 2019 North American Retail Hardware Association (NRHA) All-Industry Conference, co-located with the National Hardware Show®. From informative new data to gripping presentations from retail leaders and insight …
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In an interview with North Carolina Biz News Wire, Lowe’s CEO Marvin Ellison is looking back on his first year at the helm of the U.S. big-box home improvement chain. “When I came to Lowe’s, I quickly saw that the …
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Independent retailers put great emphasis on providing fantastic customer service. When done correctly, this focus on making every customer feel welcome can yield great dividends across the spectrum of DIYers and pro plumbing customers. There’s a reason we all crave …
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If you’re looking for some new ideas, hit the road. Visiting other retailers is a valuable way to get inspiration and a perspective of what others in the industry are doing. Everyone has something to contribute. Earlier this spring, Hardware …
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Hardware Retailing The Industry's Source for Insights and Information
