Tag Archives: operations

Whether it helps customers check off tasks on a household chore list or provides the means for them to enjoy favorite hobbies, a store that offers special services has many opportunities for building customer loyalty. Customers appreciate when retailers make …

After the success of the National Hardware Virtual Show and the NRHA All-Industry Conference, the North American Hardware and Paint Association (NHPA) is proud to offer a full suite of informative videos to train and inspire independent home improvement retailers. …

Good leadership requires constant individual growth. That’s why Brian Kabat, owner of Kabat’s Ace Hardware in Arizona, considers ongoing professional development to be an important part of his career.  Kabat has stepped away from daily operations at his five stores …

Keeping quality employees is a perennial problem for retailers. Solutions for reducing turnover often focus on better hiring techniques, competitive pay, benefit packages and a healthy company culture. Recent research from analytics and data firm Gallup adds another important piece …

The North American Retail Hardware Association (NRHA) invites all members of the independent home improvement industry to its upcoming webinar charting the impact of COVID-19 on the home improvement industry. The online event will take place Sept. 30 at 2 …

Home Hardware Stores has announced Darrin Sayles will join the company’s sales and operations team as senior director. His appointment will support Home Hardware’s strategic growth and focus on operational excellence for its nearly 1,100 independently owned stores. “Home is …

Managing stress in the workplace is a priority under normal circumstances—but amid COVID-19 concerns across North America, this topic is both important and timely. To help retailers better support their teams during this crisis, the North American Retail Hardware Association …

Increasing sales doesn’t always require a major capital investment. You can use tools you already have, which is what Victoria Cook-Cranton, floor manager at Annapolis Home Hardware Building Centre (AHHBC), has discovered.  Cook-Cranton has spent the past couple of years …