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NHPA’s Disruption Series Now Available to Stream

After the success of the National Hardware Virtual Show and the NRHA All-Industry Conference, the North American Hardware and Paint Association (NHPA) is proud to offer a full suite of informative videos to train and inspire independent home improvement retailers. Best of all? Many videos are free to stream and share with your team, and others cost just $4.99.

From operations and tech insights to inspiring stories of small business success to share with your team, NHPA’s Disruption Series gives home improvement retailers the tools and strategies they need for success in 2020 and beyond. Explore the full list of available videos below.

The Tools You Need to Improve Your Culture 


Presenter: Kim Peffley, NHPA

The culture in your store has a direct impact on both employee and customer satisfaction, which then has a direct impact on the bottom line. In this session, NHPA retail consultant Kim Peffley will discuss several tools that can make an immediate impact on your operation, and she will suggest tools to add to your strategic planning to further develop and improve your company culture.

KEYNOTE: How Independents Are Still Disrupting, a Conversation With Dan Starr


Moderator: Dan Tratensek, NHPA

Speaker: Dan Starr, Do it Best Corp.

Do it Best president and CEO Dan Starr talks with NHPA executive vice president Dan Tratensek about the future of the industry and the opportunities that are available for independents to innovate, compete and win in their markets. In this exclusive presentation, attendees will understand the value that the independent model brings to the industry and how the most successful retailers stay relevant through disruption.

6 Steps to Selling Your Business


Presenter: Gary Pittsford, Castle Wealth Advisors

Selling or transitioning your business can be overwhelming and complicated. Most business owners are not sure where to begin when considering the sale of their own company. In this presentation, Gary Pittsford, president and CEO of Castle Wealth Advisors, will provide an outline of ideas for increasing business value, selling strategies and saving taxes when it’s time to sell the company. The presentation will not only address where and how to begin, but will also talk about ways to prepare for the transition, including six critical areas of concern where all business owners should focus their attention while developing their succession and retirement plans.

PANEL: Generations of Succession 


Moderator: Melanie Moul, NHPA

Participants:Theresa Handel and Gary Thulin, Pioneer Home Hardware Building Centre; and Megan Stiers and Danny Baumstark, Hermann Lumber

In this panel, learn about the ins and outs of successfully passing down a family operation. Hear both sides of the story, with insights from fathers who passed the business to their daughters, and find out the new operators are carrying the business through the next generation. Find out what they might do differently and how they ensured a smooth transition.

5 Disrupters Challenging the Home Improvement Industry


Presenter: Jim Robisch, The Farnsworth Group

This session will explore five critical disrupters to the home improvement industry and your business. They are issues and forces that are redefining how your customers shop; shaping how you communicate with prospects; forcing operational changes; and changing the way you provide service. This session will identify these disrupters, the challenges and opportunities surrounding each and how you can address them and find success.

PANEL: NHPA Top Gun Awards 


Moderator: Melanie Moul, NHPA

Honorees: Will Aubuchon, W.E. Aubuchon Co. Inc.; Patrick Goebel, Star Lumber; Kevin Hancock, Hancock Lumber; Kirby Scales, Russell Do it Center

Each year, NHPA honors some of the industry’s top performers with the Top Gun Award. At this session, find out how these innovative retailers are succeeding through disruption in the retail channel, growing their operations and serving their communities.

PANEL: How the Channel Is Serving Solutions


Moderator: Kevin Hohman, NHPA

Participants: Mindy Murphy, Benjamin Moore – Director, Channel Development and Retail Services 

Glen Gevaart, Midwest Fastener 

Mike Mahoney, Simple Green – VP of Sales 

Bill Sokol, Arrow Fastener – VP of Marketing for Arrow Fastener Company

NHPA vice president of sales and Hardware Retailing publisher Kevin Hohman leads a conversation with representatives from manufacturers that have committed to supporting the independent home improvement channel. The conversation will highlight why these companies find value in working with independent retailers, how they are supporting retailers as the landscape changes and what opportunities are available to retailers to help them manage disruption in their markets.

KEYNOTE: Employees First: Disrupting Assumptions for More Loyal Customers and Stronger Sales


** First 100 Registrants will get a signed copy of Kevin’s new book “The Seventh Power”

Presenter: Kevin Hancock, Hancock Lumber

Hancock Lumber president and CEO Kevin Hancock discusses the social and economic benefits of creating an employee-centric company. The first mission of work should be enhancing the lives of the people who do it. Hancock explains how starting the flywheel of corporate success with the employee experience creates enhanced results for customers, communities and corporations. In this presentation, Hancock revisits and reclassifies several long-standing assumptions about business.

Evolving Technology


Presenters: Eric Hassett, Hassett Ace Hardware, and Matt Woods, Woods Hardware

Two innovative, tech-focused retailers from California and the Midwest will discuss how they have prioritized implementing technology in their operations as a way to differentiate in their specific markets, improve employee efficiency and compete against big boxes.

Driving Awareness for Diversity and Inclusion and Measuring Results


Presenter: Adrian D. Thompson, Taft Law

This presentation begins with a brief historical vignette of the hardware store—because hardware stores are reflections of our values and our communities, both past and present. Thompson will share his own personal journey and discuss outcomes of the unconscious bias training he spearheaded at Taft Law. As a labor lawyer, he will provide guidelines for hiring, training and retaining diverse personnel (gender and race), and he will demonstrate the positive long-term outcomes of doing so.

The Disruption Cycle: What It Is, Why It Matters and What to Do About It


Presenter: Steve McKee, McKee Wallwork + Company

Organizations across every industry are continually moving through various stages of the business cycle. But in recent years, the cycle has sped up. The days when change moved slowly, like the hands on a clock, are long gone, and business models that once lasted for decades can now become irrelevant in mere years. Disruption has become the norm rather than the exception, and at the completion of each disruption cycle comes innovation (sometimes) or obsolescence (often). In this presentation, Steve McKee will explain the disruption cycle, help attendees determine the stage their companies are in and provide helpful tips on how to be disrupters rather than the disrupted.

How to Manage E-Commerce in a Post-Covid Environment


Presenters: Jimmy Barber and Scott Sinclair, OneStone 

By some estimates, the COVID-19 pandemic has fast-forwarded e-commerce adoption by up to 10 years. Now more than ever, brands and manufacturers need to ensure their e-commerce business is set up for success. During this presentation, presenters Barber and Sinclair will focus on the five “its” of e-commerce success: Have It, Find It, Display It, Price It and Deliver It. They’ll walk through actionable insights around fulfillment, marketing and content that will turn your e-commerce business into a competitive advantage today.

Disrupt the Status Quo

One of the most striking lessons of 2020 retail is the importance of team unity and shared success. These videos offer independent home improvement retailers the tools they need to streamline operations, boost inclusion and use tech to find new paths to success. Explore the videos and connect with NHPA to discover more resources to strengthen home improvement centers, hardware stores, lumberyards and paint and decorating locations.

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