Hardware Retailing The Industry's Source for Insights and Information
Since opening in March, North Meridian Hardware in downtown Indianapolis has gained a lot of attention for its fresh, contemporary store layout and community outreach efforts. In this video, store owner Keith Payne talks about how he’s worked hard to …
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Hartville Hardware Opens Mega Store in Ohio
When referring to home improvement retailing, it’s typical to correlate big outlets with the stark, cement environments often found in warehouse models. But the team at Hartville Hardware had a different idea for their store. When they were planning an …
Read More »Ideas from Outside the Industry
It’s a good idea to seek for ideas from other stores when evaluating how to improve your own. Take a look at some of these examples for inspiration: Store: PetsMart, national chain Why it Works: Petsmart offers small clean up …
Read More »Good, Old-Fashioned Fun
Cruise the aisles of Rick Parker’s store in historic downtown Richmond, Ind., and you’ll quickly know what he’s about: Fun. From the old-fashioned soda machine in the store’s Italian market all the way up the wooden stairs to the blues …
Read More »Attracting Contractor Customers Through Tool Sales
To watch the full video, click here. Joe Araiza of Ganahl Lumber discusses how the company has positioned itself as the go-to place for contractors and professionals looking to stock up on hand and power tools. From hosting demo days …
Read More »The Secret of Customer Service Standouts
To watch the full video, click here. What makes independents winners in the home channel? Customer service. Top-quality customer service is more important now than ever, and this webinar will examine how independent retailers are meeting and exceeding customers’ demands …
Read More »The Rebirth of DIY
To watch the full video, click here. Is economic pressure encouraging an increase in DIY activity across the country? Supported by original research, this webinar will examine how consumers’ attitudes toward do-it-yourself projects have changed over the years, and how …
Read More »Home Grown: An In-Depth Look at the Local Shopping Movement
To complement original proprietary research on the timely issue of shopping local, we feature an exclusive consumer panel to gain insights into consumers who are committed to patronizing local companies and buying American-made products.
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