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Tag Archives: customer experience

Good, Old-Fashioned Fun

Cruise the aisles of Rick Parker’s store in historic downtown Richmond, Ind., and you’ll quickly know what he’s about: Fun. From the old-fashioned soda machine in the store’s Italian market all the way up the wooden stairs to the blues …

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Attracting Contractor Customers Through Tool Sales

To watch the full video, click here. Joe Araiza of Ganahl Lumber discusses how the company has positioned itself as the go-to place for contractors and professionals looking to stock up on hand and power tools. From hosting demo days …

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The Secret of Customer Service Standouts

To watch the full video, click here. What makes independents winners in the home channel? Customer service. Top-quality customer service is more important now than ever, and this webinar will examine how independent retailers are meeting and exceeding customers’ demands …

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The Rebirth of DIY

To watch the full video, click here. Is economic pressure encouraging an increase in DIY activity across the country? Supported by original research, this webinar will examine how consumers’ attitudes toward do-it-yourself projects have changed over the years, and how …

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