The future of the digital retail shopping experience and how retailers can better connect with customers on a more personal level were key topics presented this week in Las Vegas at GlobalShop, an annual trade show and conference dedicated to …
Read More »Tag Archives: customer experience
13 Ways to Maintain a Devoted Customer Base
There are two kinds of customers: existing and the ones you haven’t met yet. Right now, 20 percent of your existing customers make up 80 percent of your sales. There are many ways to use this devoted fan base to …
Read More »Ace Launches iPhone App, In-Store Pickup
Ace Hardware this week announced the launch of a mobile app for iPhone devices and the roll-out of in-store pickup to its retailers, a new feature that will allow customers to check their local store’s available inventory on acehardware.com, go …
Read More »‘Independents’ Day’: Smaller Stores Can Stand Up to Their Behemoth Rivals
“City hardware store survives despite bigger retail options.” So ran the headline last November in the local newspaper for Pottsville, Pa. (population 14,229). The story focused on the seemingly unlikely survival of Pottsville’s Centre Street Hardware, which had managed to …
Read More »The Secret Behind Customer Service
Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must …
Read More »Create an Effective Loyalty Program
How do you create an effective customer loyalty program? Below are five ideas from “The Power of Loyalty,” by author Roger L. Brooks. 1. Offer soft benefits that provide value, such as special access limited only to members. 2. Offer …
Read More »4 Habits of a High-Efficiency Sales Team
Most successful sales associates have nailed down the basics of customer service, like smiling and greeting customers as they enter the store. But there is more to sealing the deal than just being polite. Here are four habits that make …
Read More »4 Ways to Attract Customers to Your In-Store Services
In-store services like screen and glass repair, as well as blade sharpening and small engine repair, are likely already going strong this summer. Here are some ideas to keep customers coming in for services and repairs: Send your small engine …
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