Many retailers offer seminars for their customers, teaching them how to do basic DIY work around the house and answering questions about common projects. But the team at Busy Beaver went above and beyond, hosting a dozen seminars in one afternoon …
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For the ninth year in a row, J.D. Power 2015 U.S. Home Improvement Retailer Store Satisfaction StudySM ranked Ace Hardware “Highest in Customer Satisfaction among Home Improvement Retail Stores.”Ace has earned this ranking every year since J. D. Power began surveying the …
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Whether you’re a Starbuck’s Coffee fan or not, you’ve likely heard of the company’s My Starbuck’s Rewards™ program. Everyday, customers line up for their java fix with their smartphones and loyalty cards brandished, eager to earn another star to add …
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Nearly 700 Home Depot stores recently hosted hurricane preparedness workshops, which are one-day events the big-box retailer organizes annually. The workshops were intended to help prepare residents in storm-prone regions for the start of hurricane season, which begins today. The workshops …
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Having an online presence is extremely important in today’s retail climate. If nothing else, a business website needs to provide directions to locations and business operating hours because consumers expect to find that basic information online. But besides hours and …
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McGuckin Hardware tried a unique way to promote product: find a graffiti artist, give him paint and plywood and invite the community to watch what happens. The Boulder, Colorado, store started carrying Ironlak spray paint within the past year. Having an artist demonstrate how to …
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Amazon doesn’t just sell products anymore. The online marketplace has branched out and now sells services, including electrical and plumbing work, home repairs and gutter cleaning. “Amazon Home Services features handpicked pros offering upfront pricing on pre-packaged services with helpful reviews from customers that …
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Ace Hardware recently announced the launch of a new company division designed to share the brand’s customer service strategies with businesses and organizations around the world. The co-op’s goal for the Ace Center for Excellence is to provide professional speakers and workshop …
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