Tag Archives: customer experience

Providing excellent in-store service is crucial to your business because competitors can often offer comparable pricing and possibly wider product selections. Good customer service is so important that 85 percent of consumers say they will go elsewhere if they visit …

When the owner of Garber Hardware says “We’ve always been here,” he means his family business has been part of New York City’s history for more than a century. “When people come back to the city to visit, things have changed, …

You may have hundreds of customers enrolled in your store’s loyalty program, and those shoppers might religiously use their rewards cards at your business. But are you maximizing the ways a customer loyalty program can benefit your operation? Loyalty programs reinforce your store’s relationship …

Most consumers aren’t eager to retire their physical wallets, despite the option to consolidate what they carry in their pockets and purses by storing payment cards and coupons in digital wallets. In fact, only 13 percent of adults in the U.S. …

Whether you run a hardware store, sell cabinets or brew beer, independent retailers come in all shapes and sizes but all have a common goal– to provide a great product and create a business that is an important part of the …

More than ever, consumers are looking to brick-and-mortar stores for an experience that helps them validate their final purchasing decisions, despite their extensive online retail options. TimeTrade, an online appointment scheduling software company, recently conducted a survey of 1,029 consumers …

During the month of June, True Value Company began hosting one-day certification training workshops for its members across the U.S. There will be 67 sessions held during June and July and more to come in August. The training workshops were announced at …

Over the next couple days, consumers will be heading out in search of the perfect gift for a special someone—Dad. If your business hasn’t planned ahead, it’s not too late to let your customers know you have everything he could …