Online retailers provide convenience and ample product options to consumers, yet they lack one thing – an in-person experience. More and more online-only stores are recognizing the advantages brick-and-mortar businesses have, and are beginning to open flagship stores of their …
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Bad customer service experiences and unsolved shopper problems at retail stores make retaining customers hard. And lost customers mean less revenue. LoyaltyOne, a global leader in designing and implementing customer loyalty programs, and Verde Group, a research consultancy company, conducted a study to …
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Many retailers offer seminars for their customers, teaching them how to do basic DIY work around the house and answering questions about common projects. But the team at Busy Beaver went above and beyond, hosting a dozen seminars in one afternoon …
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For the ninth year in a row, J.D. Power 2015 U.S. Home Improvement Retailer Store Satisfaction StudySM ranked Ace Hardware “Highest in Customer Satisfaction among Home Improvement Retail Stores.”Ace has earned this ranking every year since J. D. Power began surveying the …
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Whether you’re a Starbuck’s Coffee fan or not, you’ve likely heard of the company’s My Starbuck’s Rewards™ program. Everyday, customers line up for their java fix with their smartphones and loyalty cards brandished, eager to earn another star to add …
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Nearly 700 Home Depot stores recently hosted hurricane preparedness workshops, which are one-day events the big-box retailer organizes annually. The workshops were intended to help prepare residents in storm-prone regions for the start of hurricane season, which begins today. The workshops …
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Having an online presence is extremely important in today’s retail climate. If nothing else, a business website needs to provide directions to locations and business operating hours because consumers expect to find that basic information online. But besides hours and …
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McGuckin Hardware tried a unique way to promote product: find a graffiti artist, give him paint and plywood and invite the community to watch what happens. The Boulder, Colorado, store started carrying Ironlak spray paint within the past year. Having an artist demonstrate how to …
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