Tag Archives: customer experience

Your company’s online reputation can significantly impact your business, but negative online reviews aren’t all bad. Shoppers are increasingly reliant on online reviews when deciding where to shop, and about 44 percent of consumers use the site Yelp to look up businesses, …

Walmart has introduced its own mobile payment platform, Walmart Pay, which allows shoppers to use QR codes to check out at cash registers and make digital payments. Walmart Pay is the newest feature incorporated into the retailer’s app, which has 22 …

This week, The Home Depot described progress toward strategic goals and outlined long-term financial targets for the company. The retailer’s key strategic initiatives continue to be centered on customer experience, product authority and productivity, as well as new goals, according to the company. In December …

Many retailers are looking for new, creative ways to engage today’s millennial customers online. Moving beyond basic Facebook and Twitter use, companies are finding platforms that consumers may already use to attract a new audience for their products and services. Lowe’s has taken …

Robots are trending as retail employees, and a new model can be programmed to rapidly check an entire store’s inventory. This new robot on the scene is called Tally, and is the creation of Simbe, a San Francisco startup company, according …

This year, banks and credit card companies are sending consumers new payment cards, which look the same as typical cards but contain a high-tech metallic chip known as EMV, in an effort to make credit card transactions more secure. EMV stands for Europay, MasterCard, …

The widely popular mobile application Uber has transformed the way people get from point A to point B. The company’s latest endeavor, UberRUSH, will provide small business owners that same technology to harness delivery services, according to the company. This …

Loyal customers of Lowe’s stores in Canada will soon gain more than home improvement products from shopping at the big-box chain. Last week, Lowe’s Canada announced a new agreement with LoyaltyOne Co., owner and operator of AIR MILES Reward Program. Through the agreement, …