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Tag Archives: customer experience

Helping the Planet on Earth Day and Beyond

Earth Day

On April 22, people will celebrate Earth Day in unique ways, and independent home improvement stores are getting in on the action. Many businesses are hosting events or raising awareness around the holiday in other ways, but several stores have Earth care as part …

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Sears Experts Help Promote Lawn and Garden Sales

Sears Canada

To promote its lawn and garden offering, Sears has expanded its Meet With An Expert service to help shoppers make more informed outdoor equipment purchases. The free service allows online Sears shoppers save time by scheduling in-store appointments with experts who …

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Texas Hardware Store Provides 140 Years of Service

Oldest Texas Retailer

For nearly 140 years, Weakley-Watson Hardware has been a staple in Brownwood, Texas. Founded on July 4, 1876, the business is now one of the oldest hardware stores in the state. It has remained a family-owned and -operated business over the …

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TreeHouse: Green Home Improvement Retailer on the Move

TreeHouse Interior

TreeHouse, a home improvement store focused exclusively on eco-friendly products and projects, has an expanding business that other retailers in the industry are noticing. Since first opening in 2011 in Austin, Texas, the unique startup has grown and gained national attention from …

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Service Lessons From a Lowe’s Store

Lowe's

Lowe’s recently got praise from reporter, business advisor and author Ian Altman writing for Forbes, who used the big box retailer as an example of how to get good customer service to last from the sale to the end of a product’s …

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Paint Selling Tips From a Color Expert

Paint Color Expert

When a customer browses through the many paint swatches in your paint department, are you able to help them decide which color to choose? Ultimately, the final decision is theirs, but with some knowledge from a color expert in your …

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Target: Gauging What Customers Want

same-day delivery

Like so many other retailers, Target is trying its best to engage with millennial customers by trying to figure out their wants and needs. That’s part of working on beefing up the company’s U.S. business, which CEO Brian Cornell had …

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