Operations

It’s annual report season, which means analysts and investors are poring over 10-Ks and other government filings to see who met expectations in 2023, who fell short and what’s to come in 2024. As an independent home improvement operator, you …

In the most recent Gallup survey about employee engagement, respondents report a decline in access to training, less connection to their organization’s mission and infrequent praise in the workplace. Since 2020, the amount of workers who say they know what’s …

The best way to create sales and hit your profit goals is to make sales everyone’s job. A culture of selling is one where everyone in the company is actively involved in creating sales and working towards the same goals. …

Increasing transaction size is one of the easiest ways to increase profits, and one way to do it is to train employees on their role in the sales process. Training them on proper sales techniques and offering incentives around meeting …

With both their customers and employees in mind, Nowco Home Hardware dealer-owners Deanna and Tyler Nowochin embarked on a store remodeling project that added a new shopping destination for customers and office space for employees.  Named The Loft, the new …

While the supply chain woes seen during the pandemic have mostly worked themselves out, pricing will always be a priority for independent home improvement retailers. Often, however, pricing strategies in place for other industries don’t fit the needs of the …

THIS PAST YEAR, Wilson’s Home Hardware Building Centre in Barrington Passage, Nova Scotia, was honored with the Home Hardware Walter J. Hachborn Store of the Year Award, selected out of over 1,000 stores across Canada. Mike Wilson is the dealer-owner …

Consumer expectations have shifted over the last several years, and a comprehensive online experience is now an expectation for retail. Services like buy online, pickup in store or curbside pickup and access to real-time inventory in mobile apps are increasingly …